Ensure excellent customer satisfaction working with customers resolve customer complaints regarding sales and service determine price schedules and discount rates. This is a comparative study here researchers have made a comparison of young customers’ satisfaction of banglalink and grameen phone a structured questionnaire is prepared to collect primary. Factors determining the customer satisfaction & loyalty: a study of banglalink, aktel, warid, city cell, and teletalk the industry is flourishing with increasing number of subscribers every year factors determining the customer satisfaction & loyality 149 149. It is done through a research survey to find out the customer satisfaction customer satisfaction factors of gp: grameenphone is a fast growing mobile company in mobile telecommunication industry, there are direct and indirect factors that influence customer satisfaction.
To ensure standard customer satisfaction level the customer service department of banglalink is really working hard call center is an integral part of banglalink the inbound and outbound activities of call center is playing a real crucial role in ensuring better customer satisfaction level. Out the influencing factors of customer satisfaction of banglalink users in sylhet city the subsequent objective is to evaluate the correlation between the influencing factors and customer satisfaction literature review rust and oliver (1994) define ‘customer satisfaction’ is the ‘customer’s fulfillment. Banglalink is one of the biggest mobile phone companies at bangladesh it started its operation in february 2005 previously it was known as sheba telecom pvt ltd that had been gsm (global service of mobile) service in bangladesh since 1998. Customer satisfaction in mobile phone services in bangladesh: a survey research customer satisfaction of a mass service industry (ie, mobile phone operators) through perceive value perceived value has mediating role banglalink, teletalk (state-owned company), and airtel(warid) are the.
Dear sir, i am truly delighted to complete the internship report on the topic of “factors influencing customer satisfaction of banglalink” i have gathered what i believe to be the most complete information and strategic tools available. Banglalink estimates customer life time value, net present value of all future profit through company's papers, documents, goodwill etc 325 interact with individual customer: banglalink interact with individual customer to improve knowledge about their needs through communication. Design and develop banglalink customer experience strategy in coordination with group direction with the objective to enhance revenue generation , retention & achieving rnps target • report and analyze quality data to identify trends across specific programs to improve operating efficiency and customer satisfaction.
Customer satisfaction of banglalink - free research paper samples, guides, articles writing research paper researchpapersio all about making the best job take a+ customer satisfaction of banglalink - free research paper samples, guides, articles writing research paper researchpapersio all about making the best job. Customer relationship management is the overall process of building and maintaining profitable customer relationship by delivering superior customer value and satisfaction this is the process of managing detailed information about individual customer and carefully managing all customer “touch point” to maximize customer loyalty.
Measurement of customer satisfaction of different mobile operators in bangladesh a study on bangabandhu sheikh mujibur rahman science and technology univeristy, gopalganj, bangladesh robi (aktel), banglalink, teletalk (state-owned company), and airtel(warid) are the mobile phone service providers in bangladesh citycell (pacific. View ahasun habib’s profile on linkedin, the world's largest professional community - enhance customer satisfaction - customer communications - support new customer acquisition - minimize possible revenue leakages head of customer data & service quality at banglalink banglalink jahangirnagar university view profile. Since banglalink unlike other mobile phone operators in the industry values their customers satisfaction level the most and they consider the key to their customer satisfaction is to attend customers with best customer service, we tried to analyze the satisfaction level through a survey and found out some recommendation for the company to.
Wireless internet service and customer satisfaction: a case study on young generation in bangladesh papri shanchita roy customer satisfaction, customer loyalty, and profitability (grönroos, 1978, grönroos, 1980, banglalink and citycell has decreased whereas the number of customers of robi, airtel,qubee and banglalion has increased it. It has found that the overall customer satisfaction towards the grameenphone is 3457, where banglalink is 3314 (mean value) grameenphone users are more satisfied in case of 20 variables. So it is a broad objective specific objective: the specific objectives of this report are service quality of banglalink customer satisfaction product and offering provide by banglalink 4.
The purpose of the present research study is to measure the customer satisfaction regarding the different services of the mobile telecom operator companies in bangladesh. Moktar ali associate professor department of marketing faculty of business studies university of dhaka sub: request for acceptance of the term-paper sir, we are very pleased to be able to submit the term-paper on “customer satisfaction of grameenphone limited.